Dear General Secretary,
Subject: Complaint regarding unauthorised fare increases and lack of enforcement of approved transfer fares
I write on behalf of concerned commuters to raise a serious complaint about recent unauthorised increases in trotro/mini-bus fares within Accra, and the apparent reluctance of the Union to enforce approved fares and directives.
Background
Commuters were informed of approved transfer fares of GHS 7 in the mornings. Despite this, many drivers have been charging between GHS 10 and GHS 12 for the same routes and times.
In several locations, drivers only charge the approved fare after about 9:00 AM; before that time commuters are charged higher, inconsistent fares.
Fare increases are also repeated during evening rush hours, typically between 4:00 PM and 10:00 PM, when drivers again levy inflated charges.
These increases appear to be implemented immediately and without any lawful or formal consultation with the Union or relevant authorities.
Drivers are reportedly coordinating among themselves to raise fares, sometimes with the knowledge or tacit permission of certain local operators, while the governing bodies and union representatives fail to take timely corrective action.
Concerns
The sudden private increases impose an unfair financial burden on commuters, many of whom are daily wage earners and students.
The practice of charging the approved fare only after 9:00 AM and then increasing again during evening peak hours creates confusion and impedes travel planning.
Lack of enforcement undermines the credibility of the Union and its directives, and encourages further rule-breaking.
Failure to act promptly allows opportunistic behaviour during peak hours (morning and evening), creating distress for passengers.
Requested actions
Immediate investigation into reported fare hikes on major Accra routes and identification of operators or conductors responsible.
Official re-issuance and public communication of the approved transfer fares, with clear effective times (including confirmation that approved morning fares should apply from the start of service and a specified period for evening peak rates).
Visible enforcement measures, including spot checks at major terminals, sanctions for operators who charge unauthorised fares, and a clear complaints hotline or channel for commuters.
Engagement with the Ministry and local transport authorities to ensure fare adjustments (if necessary due to fuel or operational costs) follow an agreed, transparent process and are announced in advance.
A public response within 14 days detailing steps the Union will take to resolve this matter.
Conclusion
We urge GPRTU to act swiftly to restore order and public confidence. Commuters depend on fair, predictable fares and consistent enforcement of approved rates. Failure to respond will compel passengers and civil society groups to escalate the complaint to the Ministry of Transport and other oversight bodies.
Thank you for your prompt attention to this serious matter.
Yours faithfully,
